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SMS Messaging

SMS Messaging

SMS Messaging

Keep customers informed with SMS updates

Send automated, customizable text messages to customers, keeping them informed about their order status.

SMS Messaging is a feature in Fresh KDS designed to enhance your customer communication by sending customizable text messages directly from your Kitchen Display System (KDS). This functionality keeps your customers informed about their order status, improving their overall experience and streamlining your service process.

Key Benefits:

  • Instant Order Notifications: Automatically notify customers when their order is received or ready for pickup, ensuring they are always informed.
  • Reduced Pick-Up Area Crowding: By informing customers precisely when their order is ready, you minimize unnecessary waiting, leading to a more organized and pleasant environment.
  • Streamlined Curbside Handoffs: Include an "I'm Here" link in the notification text, allowing customers to inform you of their arrival with a single click, facilitating smooth and efficient curbside service.

How It Works:

‍Once enabled, Fresh KDS sends customizable SMS messages to customers at key stages of the order process. You can personalize these messages to include the customer's name, order details, and specific pickup instructions, ensuring clear and effective communication.

By integrating Customer Messaging into your operations, you enhance customer satisfaction through timely updates and create a more efficient pickup process.

This feature is available exclusively on Premium and Unlimited plans. To learn more about editing your Fresh KDS subscription click here.

To learn more about how to use Customer Messaging, check out this help article, or learn more about Fresh KDS's Customer Messaging feature here.

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