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Order Tracker

Order Tracker

Display live order updates to customers

Connect Fresh KDS to a customer-facing order tracking screen to display when orders are ready for pick up.

Order Tracker enhances the pickup experience by displaying real-time order statuses on a customer-facing screen. As orders progress from "Being Prepared" to "Ready," customers and delivery drivers can easily monitor their status, ensuring timely pickups.

Key Benefits:

  • Reduced Wait Times: Real-time updates minimize waiting periods, making the pickup process quicker and more efficient for everyone.
  • Instant Order Updates: Customers can view their order status at a glance, enhancing transparency and reducing uncertainty.
  • Improved Pickup Processes: Staff can focus on preparation while the tracker handles status updates, ensuring smooth communication.

How It Works:

  1. Mount Your Display: Securely mount a TV or monitor in a visible area for customers and delivery drivers.
  2. Download the Order Tracker App: Install the Fresh KDS Order Tracker app from the Amazon Fire TV App Store on a compatible device.
  3. Connect to Fresh KDS: Ensure both the Fire TV Stick and Fresh KDS are on the same Wi-Fi network, then connect the Order Tracker app to Fresh KDS—no internet required.

By implementing the Order Tracker, you provide customers with clear visibility into their order status, leading to a more organized and satisfying pickup experience.

This feature is available exclusively on Premium and Unlimited plans. To learn more about editing your Fresh KDS subscription click here.

To learn more about how the Order Tracker works, check out this help article, or explore the feature further here.

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